iTivity™ User Guide
Table of Contents
Welcome to iTivity™
What Is iTivity?
iTivity Features
iTivity Components
Using iTivity Securely Over the Internet
Connection Types
Deploying the iTivity Agents
Benefits of iTivity Licensing
The Release Notes
Using This Guide
iTivity Product Support
1 System Administration with iTivity
1.1 Encryption
1.2 Authentication
1.3 Configuring the iServer on the Network
1.4 Using Web-based Installation
1.5 iTivity Manager
1.6 Help Desk Window
2 Installing and Running the iServer
2.1 System Requirements
2.2 Resource Requirements
2.3 Installing the iServer on Windows
2.4 Licensing the iServer on Windows
2.5 iServer Windows Start Menu Options
2.6 iServer Windows System Tray Menu
2.7 Linux System Requirements
2.8 Installing the iServer on Linux
2.9 Configuring the iServer on Linux
2.10 Licensing the iServer on Linux
2.11 Linux iServer Components and Commands
2.12 iServer Central Audit Log
3 Installing and Running iTivity Manager
3.1 System Requirements
3.2 Installation on Windows
3.3 iTivity Manager Quick Start
4 Using iTivity Manager
4.1 Main Menu Bar
4.2 Toolbar
4.3 Main Window Areas
4.4 Agent System Menu
5 Installing iTivity Agents
5.1 System Requirements
5.2 Installing the Support Module
5.3 Editing the Agent HTML Files
5.4 Installing the Admin Agent From the Distribution EXE
5.5 Installing an Agent via One-Click Install
6 Using the Live Support Agent
6.1 Requesting Support
6.2 Using Chat
6.3 Live Support Agent Start Menu Options
7 Using the Admin Agent
7.1 Admin Agent Start Menu Options
7.2 System Tray Options
8 Installing and Running the Admin Agent on Linux or UNIX
8.1 Linux/UNIX System Requirements
8.2 Installing the Admin Agent on Linux/UNIX
8.3 Configuring the Admin Agent on Linux/UNIX
8.4 Licensing the Admin Agent on Linux/UNIX
8.5 Linux/UNIX Admin Agent Commands
Appendix, Using Silent Install for Automated Installation
Glossary of Terms
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